Hilti also complies with RIVM guidelines. Our services continue as you are used to, but we have taken a number of measures to guarantee the safety and health of both your and our employees.
Below you will find information about the accessibility of our sales channels, delivery times, repair service and our tool cleaning guide.
Accessibility of our sales channels
Our various sales and support channels are available, but mainly via phone or digitally. This has been decided in order to guarantee the safety and health of both your and our employees as much as possible.
- Your Account Manager can be reached by phone and, if desired, can also schedule an appointment with you via Skype. Furthermore, he or she can still process orders for you.
- Customer Service can be reached at +3110-5191111.
- Our Hilti Stores are open in accordance with their regular opening hours. However, we have taken a number of measures to monitor the safety and health of our customers and our employees. For example, we help a maximum of one customer at a time, which means that you may be asked to wait outside for a short period of time. In addition, we ask visitors to keep a distance of at least 1.5 meters from each other. We thank you for understanding.
- The Hilti Online Store remains accessible 24/7 to place orders.
Do you have an emergency concerning one of your applications or tools? Contact your Account Manager and together we will find a suitable solution.
We try our very best to keep up with our regular delivery times. It may happen that your delivery is occasionally delayed. We of course do everything in our power to prevent this, but we take into account the safety and health of our employees in our warehouses.
Do you have any questions about your delivery? Please contact your Account Manager or Customer Service on 010-5191111.
Unfortunately, we are currently not always able to fulfill our 3-day repair promise due to the disruptions caused by the corona pandemic. Nevertheless, we will do our absolute best to return your equipment as soon as possible. We ask for your understanding.
Tool cleaning guide
The Coronavirus has made construction site hygiene more important than ever. Clean tools, clean hands and safe distancing are essential for your crew’s wellbeing. With routine cleaning and maintenance, you also help to extend the tools’ lifespan, prevent unexpected downtime and reduce safety hazards.